Uninstalling Symantec Endpoint Security (SEP) 11 On SBS 2003 Breaks RRAS

If you have uninstalled Symantec Endpoint Security (SEP) 11 and can no longer start the “Remote Access Connection Manager” service, this post might help you.

The problem SEP 11 created took quite a while to work out, but was a simple one minute fix. Nothing to reinstall, just a few simple registry edits. If you are comfortable editing the registry, then this should be easy for you.

The follow procedure relates only to Microsoft SBS 2003 and Symantec Endpoint Security 11. Please carry out these steps once SEP 11 has been fully uninstalled.

As always, backup your registry before editing. Then follow these steps on the SBS 2003 server.

1. Click Start then Run
2. In the Run dialog box type regedit and press enter or click ok
3. Drill down to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ RasMan \ PPP \ EAP
4. Double click EAP and you will see at least the subkeys 13 and 25
5. Click on 13
6. On the right side of your regedit screen, find the following four keys.”ConfigUiPath, IdentityPath, InteractiveUIPath and Path“
7. Change the value data in each of the four keys listed in step 6 to “C:\Windows\System32\rastls.dll” (without the quotes). Make sure to check on your server that this file exists at that path.
8. Click on 25
9. On the right side of your regedit screen, find the following four keys.”ConfigUiPath, IdentityPath, InteractiveUIPath and Path“
10. Change the value data in each of the four keys listed in step 6 to “C:\Windows\System32\rastls.dll” (without the quotes). Make sure to check on your server that this file exists at that path.
11. Exit the registry editor
12. At this point I ran the “Connect to the Internet” wizard from the server management console.
13. Finished. No reboot required. All worked correctly.